PRIVACY POLICY

PERNIAGAAN MAZLAN & HASHIMAH (K) SDN BHD

Website: https://pmhmotor.com/
Email: pmhmotor@gmail.com
Last Updated: June 24, 2025

1. INTRODUCTION

PERNIAGAAN MAZLAN & HASHIMAH (K) SDN BHD (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pmhmotor.com/ and use our services.

This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable privacy laws.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following personal information:

Account Information:

Full name
Email address
Phone number
Mailing address
Date of birth
Identity card number (for verification purposes)

Payment Information:

Billing address
Payment method details
Transaction history
Bank account information (for refunds)

Delivery Information:

Shipping address
Delivery preferences
Contact person details

2.2 Technical Information

Website Usage Data:

IP address
Browser type and version
Operating system
Pages visited and time spent
Referring website
Device information

Cookies and Tracking:

Session cookies
Preference cookies
Analytics cookies
Marketing cookies (with consent)

2.3 Communication Information

Customer service inquiries
Product reviews and ratings
Survey responses
Marketing preferences
Social media interactions

3. HOW WE COLLECT INFORMATION

3.1 Direct Collection

Account registration
Order placement
Contact forms
Customer service interactions
Newsletter subscriptions
Survey participation

3.2 Automatic Collection

Website analytics tools
Cookies and similar technologies
Server logs
Mobile app usage (if applicable)

3.3 Third-Party Sources

Social media platforms (with your consent)
Payment processors
Delivery partners
Marketing partners

4. PURPOSE OF DATA PROCESSING

We use your personal information for the following purposes:

4.1 Service Provision

Processing and fulfilling orders
Payment processing
Delivery coordination
Installation service scheduling
Customer support
Account management

4.2 Communication

Order confirmations and updates
Customer service responses
Product notifications
Safety recalls or important updates
Technical support

4.3 Marketing (with consent)

Promotional emails and newsletters
Product recommendations
Special offers and discounts
Market research
Targeted advertising

4.4 Legal and Security

Fraud prevention
Legal compliance
Dispute resolution
Security monitoring
Audit and investigation purposes

4.5 Business Operations

Website improvement
Analytics and reporting
Inventory management
Quality assurance
Business planning

5. LEGAL BASIS FOR PROCESSING

We process your personal data based on:

Consent: For marketing communications and non-essential cookies
Contract: To fulfill orders and provide services
Legitimate Interest: For business operations, security, and analytics
Legal Obligation: To comply with applicable laws and regulations

6. DATA SHARING AND DISCLOSURE

6.1 Service Providers

We may share information with trusted third parties:

Payment Processors:

Banks and financial institutions
Payment gateway providers
Credit card companies

Logistics Partners:

Shipping and delivery companies
Installation service providers
Warehouse operators

Technology Providers:

Website hosting services
Analytics platforms
Customer support tools
Marketing platforms

6.2 Legal Requirements

We may disclose information when required by:

Court orders or legal process
Government authorities
Law enforcement agencies
Regulatory compliance
Protection of rights and safety

6.3 Business Transfers

In case of merger, acquisition, or sale of business assets, personal data may be transferred to the acquiring entity with appropriate safeguards.

7. DATA RETENTION

7.1 Retention Periods

Account Information: Retained while account is active plus 7 years after closure
Transaction Records: 7 years for tax and legal compliance
Marketing Data: Until consent is withdrawn
Website Analytics: 26 months from collection
Customer Support: 3 years from last interaction

7.2 Deletion

Data will be securely deleted or anonymized when no longer needed for the stated purposes or when legally required.

8. DATA SECURITY

8.1 Security Measures

We implement appropriate technical and organizational measures:

Technical Safeguards:

SSL encryption for data transmission
Secure server infrastructure
Regular security updates
Access controls and authentication
Data backup and recovery systems

Organizational Safeguards:

Staff training on data protection
Regular security audits
Incident response procedures
Vendor security assessments
Data minimization practices

8.2 Data Breach

In case of a data breach, we will:

Investigate and contain the breach
Notify relevant authorities within 72 hours (if required)
Inform affected individuals if there’s high risk
Take remedial action to prevent future breaches

9. YOUR RIGHTS

Under the PDPA and other applicable laws, you have the right to:

9.1 Access Rights

Request information about data processing
Obtain copies of your personal data
Know the source of your data
Understand how data is used

9.2 Correction Rights

Update incorrect personal information
Complete incomplete data
Correct inaccurate information

9.3 Deletion Rights

Request deletion of personal data
Withdraw consent for processing
Object to certain types of processing

9.4 Portability Rights

Receive data in structured, machine-readable format
Transfer data to another service provider

9.5 Restriction Rights

Limit how we use your data
Object to direct marketing
Opt-out of automated decision-making

10. COOKIES POLICY

10.1 Types of Cookies

Essential Cookies: Required for website functionality Analytics Cookies: Help us understand website usage Marketing Cookies: Used for advertising and personalization Preference Cookies: Remember your settings and preferences

10.2 Cookie Management

You can control cookies through:

Browser settings
Cookie preference center
Opt-out tools
Third-party cookie management tools

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. CHILDREN’S PRIVACY

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

13. INTERNATIONAL TRANSFERS

If we transfer personal data outside Malaysia, we ensure adequate protection through:

Adequacy decisions
Standard contractual clauses
Binding corporate rules
Explicit consent

14. MARKETING COMMUNICATIONS

14.1 Opt-In

We will only send marketing communications with your explicit consent.

14.2 Opt-Out

You can unsubscribe from marketing communications:

Click unsubscribe link in emails
Contact our customer service
Update preferences in your account
Send written request to our office

15. DATA PROTECTION OFFICER

For data protection inquiries, contact our Data Protection Officer:

Email: pmhmotor@gmail.com
Subject: Data Protection Inquiry
Response Time: Within 30 days

16. COMPLAINTS

If you have concerns about how we handle your personal data, you may:

Contact us directly using the information provided
File a complaint with the Personal Data Protection Commission of Malaysia
Seek legal advice or court remedies

17. UPDATES TO THIS POLICY

17.1 Policy Changes

We may update this Privacy Policy to reflect:

Changes in our practices
Legal requirements
Technology updates
Business changes

17.2 Notification

We will notify you of significant changes through:

Email notification
Website banner
Account notifications
Posted notice on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

18. CONTACT INFORMATION

For questions about this Privacy Policy or your personal data, contact us:

PERNIAGAAN MAZLAN & HASHIMAH (K) SDN BHD
Email: pmhmotor@gmail.com
Website: https://pmhmotor.com/

Mailing Address:
[Your Physical Address]
Malaysia

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

19. GOVERNING LAW

This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Privacy Policy