Refund and Returns Policy

Order Cancellation Policy

The Order Cancellation Policy aims to provide clear understanding to customers regarding the process and terms of order cancellation. Its purpose is to ensure that both parties, customers and PERNIAGAAN MAZLAN & HASHIMAH (K) SDN BHD., can manage any order cancellations smoothly, fairly and without any confusion.

Last Updated: 20 June 2025

Cancellation Period

Customers are allowed to cancel orders within 24 hours from the time the order was placed, provided that the order has not been processed or shipped by PERNIAGAAN MAZLAN & HASHIMAH (K) SDN BHD.

Cancellation Methods

Cancellations will only be accepted if made through one of the following methods:

  • Customer account on the official website of PERNIAGAAN MAZLAN & HASHIMAH (K) SDN BHD: https://pmhmotor.com/
  • Official email to customer service department: pmhmotor@gmail.com
  • Phone call to customer service hotline: 011-5555 2020
Cancellation Limitations

Orders cannot be cancelled if:

  • The order has been processed and is in transit
  • The product is a special order item, custom order, or out of stock at the time of order

Any cancellation request after the order has been shipped will be considered as a return request and subject to the company’s return policy.

Refund

If the cancellation application is confirmed and approved:

i. Processing Time: Refunds will be processed within 14 working days from the date of cancellation confirmation.

ii. Refund Method: Refunds will be made through:

  • Cheque, or
  • Online transfer to the customer’s registered bank account

PERNIAGAAN MAZLAN & HASHIMAH (K) SDN BHD reserves the right to request additional information for identity verification and bank account purposes.

Cancellation Exceptions

No cancellations are allowed for orders involving:

  • Promotional items
  • Flash sale items
  • Purchases involving special discounts
Cancellation Charges

Order cancellations may be subject to:

  • Minimum cancellation fee of RM100
  • Deduction of processing or administrative costs that have occurred before cancellation approval

These charges will be deducted directly from the total refund amount to be returned to the customer.

Amendments

PERNIAGAAN MAZLAN & HASHIMAH (K) SDN BHD reserves the right to:

  • Amend, add or modify any part of this policy
  • Implement changes without prior notice

Customers are advised to check the latest version of the Cancellation Policy before placing orders.

Confirmation & Enforcement

This policy is effective from 20 June 2025, and will be applied to:

  • All past transactions
  • Current transactions
  • Future transactions

Subject to changes approved by the company’s top management.

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